Sid Valley ~ Environment

Just like our guests we love Devon. Being within an 'Area of Outstanding Natural Beauty' we want to safeguard it for future generations. Our landscape and coastline are stunning and timeless. We are committed to safeguarding our environment. Below is a few of the ways Sid Valley is working to minimise harmful effects and maximise the beneficial influences our activities have on this breathtaking environment we are a part of:


Buying locally
We source as locally as possible to reduce food miles and to support local farmers and suppliers, plus we grow our own produce and make jams and preserves with seasonal fruits...

Swimming pool
We have a state-of-the-art electric cover that retains the Heat & provides a totally Safe Surface...

Low energy light bulbs
We’ve installed low energy bulbs & fittings wherever we can & continue to up-date and renew to the best available products on the market....

Recycling
The Hotel & Cottages work to recycle metal, glass, plastic, card and paper; we even promote and use recycled candles from the Recycled Candle Company
We compost like crazy and reduce purchases with excess packaging.....
Reduce, reuse, recycle – we reduce wastage to a minimum and recycle to the maximum. We will gladly accept all your recyclable waste and compost all kitchen and garden waste.

Floristry
Our cutting garden provides fresh flower and plant material for our in house florist and supply local shops with surplus produce.

Sustainable Tourism
We aim to provide sustainable tourism without reducing the quality of your stay...

Carbon Emissions.
We use the least amount of deliveries to help reduce our carbon footprint....

Buildings
At Sid Valley we use local trade persons & suppliers to both support the local community and reduce our effect on the environment...

Systems
We installed a low emission boiler, cylinders, heating system & a state-of-the-art pressurised water system......

Healthy
Sid Valley provides in our information packs a wide selection of walks directly from the hotel and can offer bike hire & cycle route maps along with the bus route information B52 just from the end of our lane.....


Countryside
We have some unique visitors to the Sid Valley ~ nesting is allowed around the buildings encouraging the swallows and House Martins ~ Our Insect Hotel has been established for some years, insects and birds along with flower and fauna are all encouraged. We have two fields with paths cut into leading down to the river Sid which regularly has visible wildlife, which is a delight to view. The woodpecker, kingfisher, kestrel, Cuckoo, Owl, Roe Deer and lots more are here to marvel at... a photographer’s heaven...
We have lots of information on local environmental projects, coastal projects, guided walks and nature walks with links on our site to the 'Area of Outstanding Natural Beauty' web site.....

Water
In addition to our new water system we have water Butts and water saving devices in our properties. The Pool is open all year so no need to re fill!

Taxis
We have a link on our site to ‘The Green Taxi Company’....

We have an environmental policy to reduce the impact we have on both the local area and our planet.

• to conserve water and energy
• to reduce wastage to a minimum and to recycle materials to the maximum
• to avoid pollution of air, land and water wherever possible
• to sustain and protect the environment
• to reduce our consumption of finite fossil fuels
• to cut down on unnecessary travel and promote more environmentally friendly methods of travel
• to use environmentally responsible goods - those whose production has not damaged the environment
• to support the local community in its environmental initiatives
• to measure our environmental performance
• to encourage our guests to help us




General terms & conditions:

Any changes to your booking are available up to 7 days prior to your stay for Hotel rooms and up to 30 days prior to your stay in Cottages. Where a change is necessary we will do our utmost to try and re let your accommodation for you, but this cannot be guaranteed.

We do not accept cheques but debit and/or credit cards or BACS payments are accepted.
If you have specific dietary requirements we are happy to help, notice is always helpful but not limiting.

If you are anticipating arriving with use of your satellite navigation and approaching form the Honiton direction. Please stay on the main road until you see our brown information signs for the hotel which direct you right up the lane for ¼ mile this saves a longer trip down the lane of 2 miles and wondering where you are! We wish you a safe journey.

If using: What three words ...///basically.carry.sunblock

Bank details for payments: sort code 40-42-02 account number: 41372327

FULL Terms and Conditions
Sid Valley Country Hotel and Cottages

BOOKING TERMS AND CONDITIONS
These Booking Conditions contain important information and set out contractual terms and conditions which apply to the booking you make with Sid Valley Country House Hotel and Cottages. These booking conditions include some exclusions and limitations of liability and it is therefore important that you read them carefully

BOOKING
Your reservation will be accepted upon payment of a booking fee and receipt will be confirmed online. The balance will be payable any time up to one month before the start of the holiday if in one of our cottages or up to one week prior in hotel accommodation. If booking within one month of the intended holiday date, the whole cost is payable upon booking. Non payment by the due date may be treated as a cancellation. If it is then the booking fee will be forfeit. No booking shall be deemed to have been made until confirmed online. We reserve the right to alter / amend special offers without prior notice.

Force Majeure
We shall not be liable for any breach of any of its obligations to you under the Contract or for any additional cost or expense where such breach, cost or expense is wholly or mainly due to circumstances outside our reasonable control.

Severance
If any provision of this Agreement is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this Agreement and rendered ineffective as far as possible without modifying the remaining provisions of this agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of this Agreement.

Third parties
For the purposes of the Contracts (Rights of Third Parties) Act 1999 and notwithstanding any other provision of this Agreement this Agreement is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.

Method of Payment
Credit/Debit Cards Please or Bank payments to Sid Valley Country House Hotel TA S & S Hills-Ingyon
Sort code: 40:42:02 Account number: 41372327

Complaints
We place great importance on providing the highest standard of service to all of our clients, however we recognise that sometimes things do go wrong, it is important to advise us immediately of any problem, we cannot rectify a problem when you have left, we value your feedback and listen to what customers have to say, so that we can improve our service. When dealing with your complaint, we will: - Acknowledge receipt of your complaint - Tell you who is dealing with your complaint - Advise how long we expect to take to resolve it. Complaints received are analysed so we understand what has gone wrong and what we can do to improve the service we provide to our clients.

CANCELLATION/INSURANCE COVER
In the event of a cancellation at any time the booking fee is forfeited. If cancellation occurs within one month for cottages guests and 7 days for hotel guests of the start of the holiday we will endeavour to re-let the cottage less an administrative charge of £75.00 but if unsuccessful you will forfeit the balance of the holiday cost. You are advised to take out cancellation insurance to cover this possibility.

If we are unable to honour your booking, due to sickness, or major incident, we will of course refund your deposit with as much notice as possible. As an owner run business from time to time emergencies may happen, cancelling bookings is a last resort.

If you curtail your visit after checking in, all booked nights must be paid for.

Smoking
The entire building is a NO SMOKING area including electronic cigarettes and vaping products. If any evidence of smoking is found in any of our rooms a cleaning surcharge of £200 will be applied.

Swimming Pool & Tennis Court
There is no charge for the pool or Tennis, guests must be supervised if less than 16 years of age to use these facilities, guests use these facilities at their own risk.

CENTRAL HEATING & Electricity
Central Heating and electricity is included in your stay, we respectfully ask you to be conscientious. When leaving accommodation turn off lights please.

ARRIVAL AND DEPARTURE
Your accommodation will be available from 3pm onwards on the day of arrival. Please vacate the cottage by 10:00 am on the day of departure. Please advise us if you intend to arrive after 6 p.m. Reception closes at 9pm for arrivals.

MAINTENANCE / RIGHT OF ENTRY
We reserve the right of entry to the property at reasonable times to carry out any necessary repairs and maintenance or to inspect the property.

GUESTS
Occupation of the cottage and use of the facilities limited to guests named on the booking. Should you wish to make alterations to the names or numbers of guests please ensure that you have our prior permission. We may refuse entry to the entire party if you fail to observe this or any other booking conditions.

PETS
Small to Medium size Pets are allowed at the owner’s discretion in certain rooms/cottages, you must provide own bed and feeding bowls, dogs must not be allowed in bedrooms or on furniture, guide dogs or hearing dogs allowed by prior arrangement. Pets must be kept on a lead at all times outside the Cottage or main Gardens. Within the fields you are welcome to let the dogs off leads. Our policy regarding pets is not discriminatory to pet owners in any way we have our own Black Labradors 'Benson' & 'Max'
UNDER NO CIRCUMSTANCES MAY PETS BE LEFT IN THE COTTAGE ALONE - Thank You.

DAMAGE / HIRERS OBLIGATIONS
Breakages/ Damages Loss/ Carpet Damage, MUST be reported immediately to the owners, broken items MUST be replaced by the hirer with similar or advised to the owner to enable this to be done at replacement cost to the hirer, attention to this condition would be appreciated. If you lose your key a charge will be made to replace it and the fob. We do not normally charge for minor accidental damage and breakage. To authorise the owner to deduct from the hirer's debit/credit card as payment for damages or extra cleaning / breakages not declared at the time or on the Hirer's departure.

LINEN
We provided linen and bathroom towels they must not be removed from the property. Please remember to bring your own beach/swimming pool towels. A change over charge is made per stay or weekly depending on stay length of £75 - £200 per cottage this does not apply to Hotel accommodation.

CLEANING
Cottages are cleaned and inspected between lets. On arrival please notify us of defects within 24 hrs, by doing this you will give the owners the opportunity to rectify any problems at the beginning of your stay, failing which you are deemed to accept the condition of the property on arrival, retrospective complaints made after leaving Sid Valley Country Hotel and Cottages will not be recognised. By accepting our terms and booking conditions the client has agreed to the forgoing and to leave the property including the Hob, Oven, Grill , Carpets and all kitchen appliances in the same clean and tidy condition at the end of the rental period as at the beginning. If furniture or Cutlery and crockery have been needed to be moved to other cottages within the same let please ensure it is returned to the correct cottage for departure.

PARTY BOOKINGS
Bookings from persons under the age of 25, or groups where the majority of the members are under the age of 25 are not normally accepted but consideration will always be given on receipt of full details. This policy is not to be discriminatory, but is too merely to protect our property.

BBQ
BBQ equipment must not be removed from the premises. The BBQ MUST is left in a clean condition as found at the start of your rental period. A charge of £25.00 is made to reinstate the BBQ to a clean condition if this is not done.

AT THE END OF YOUR STAY
Return the cottage key to reception pay any additional costs incurred, leave the cottage unlocked, any breakages (excluding minor breakages) or damage must be reported prior to departure.

DISCLAIMER
All reasonable efforts have been made to ensure the safety of our guests (see Rules of the Pool). We cannot accept responsibility for injury sustained to our guests or members of their party. Please do not allow children to stray unaccompanied especially near the pool. No responsibility will be accepted for injuries sustained to our guests and members of their party in this respect.

Smoking Policy
Our Hotel rooms Cottage Facilities are strictly non smoking. This includes directly outside of doors and decking areas. Please be considerate of others.

General Safety
While on the premises you are asked to observe the regulated driving speed, walking pace or less. Young children and animals are on site. Please read "Fire Safety Notice" in the Hotel and cottage information / welcome book. Familiarise yourself and your party with the exit route in case of fire.
Our Hotel and cottages has a radio controlled smoke alarm system, do not remove the covers from devises or any other smoke alarms, this will set the whole site system off. If the alarms ring please leave your accommodation and make your way to the main car parks for further instruction.

CLEANING / DAMAGE CONDITIONS
The Damage & Cleaning Sections of these conditions are to ensure that the high qualities clients expect on arrival are maintained. Extra cleaning will be charged.

The contract is made on the terms of these booking conditions and is deemed to be made Sid valley Country Hotel, Sidbury, Sidmouth, Devon EX10 0QJ. The Contract will be governed by English Law subject to the exclusive jurisdiction of the English Courts.

These Booking Conditions supersedes and cancels all previous issues.



PRIVACY POLICY

We respect your right to privacy. This Privacy Policy sets out details about the way we process personal data that we collect from you and how we may use your information.

Sid Valley is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The General Data Protection Regulation (GDPR) is part of new legislation designed to update and expand the Data Protection Act 1998. For the purposes of the Data Protection Act 1998 (the Act), the data controller is Sid Valley. Our nominated representatives for the purpose of the Act are Stephen & Sarah Hills-Ingyon

Collection of your personal data


Your name, email address and any other information you choose to provide to us;
We may also collect information about how you use our emails - for example whether you open them and which links you click on and details of which version of web browser you are using;
Information on how you use the site, using cookies and page tagging techniques.

Use of your personal data

The lawful basis for collecting and using the personal data will depend on the specific context in which we collect it.
However, we will normally collect personal data from you only:
Where we have your consent to do so;
Where the processing is in our legitimate interests and not overridden by your rights.
Details about the lawful bases for processing personal data can be found on the Information Commissioner’s website.

Storage and retention of your personal data

We will retain your personal data for as long as is necessary for the purpose it was collected.

Any payment transactions will be encrypted using SSL technology and we are PCI DSS compliant.

Disclosure and security of your personal data

We will never disclose your personal data to third parties unless required to do so by law.
All personal data you provide to us will be stored securely, both physically and electronically, in accordance with our policies.

Your rights

We will ensure you can exercise your rights in relation to the personal data you provide to us. These are as follows:

Where we are relying on your consent to use your personal data, you can withdraw that consent from our services at any time.
You can request access to the personal data we hold about you at any time by contacting the Data Protection Officers whose contact details are found at the top of this notice.
You can ask us to update your personal data if it changes. In certain circumstances, you can request we erase the personal data we hold, or ask us to stop or restrict processing if you have an objection.

If you have any privacy-related questions or unresolved problems relating to the use of your personal data, you may contact the Data Protection Officers whose details are found at the top of this notice.
You also have the right to complain to the Information Commissioner’s Office, the supervisory authority, about our collection and use of your personal data. They can be contacted at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, www.ico.org.uk.
Further details about your rights and the complaints process can be found on the Information Commissioner’s website.